Operations Associate

Job details

Job type

Full time (M-F); In-person (no remote/hybrid)

Pay

$40,000 - $60,000 (Based on Experience)

Location

Manhattan, NY

Description

We are seeking a motivated Operations Support Specialist to join our team and play a crucial role in supporting our staff, visitors, and the overall operational excellence of our program. This role demands a unique blend of operational prowess, technical savviness, and exceptional interpersonal skills. As the Operations Associate, positioned at our front desk, you will be tasked with providing a warm welcome and expert assistance to our staff, students, and visitors.

Please send a resume and cover letter to Jobs@ibrainnyc.org

Responsibilities

Provide program support to senior leadership assisting in the coordination of onsite activities and functions.
Act as a liaison between departments, ensuring smooth lines of communication when necessary.
Support the development and execution of Standard Operating Procedures (SOPs) ensuring protocols are met.
Generate and compile reports for tracking of relevant data to support c-suite decision making.
Support the operations department with inventory management and procurement of supplies.
Assist staff, students, and any incoming visitors in a friendly and professional manner.
Troubleshoot IT and Facilities related issues as they arise.
Provide and present statistical analysis to the Management Team.
Perform administrative duties including, but not limited to, data entry, filing, and managing records to support the efficient operation of our program.
Ad hoc duties and tasks as assigned by Operations leadership.

Qualifications

Bachelor’s degree in business, economics, marketing, communications or related field
Excellent written and verbal communication and interpersonal skills, with an ability to interact positively with staff, students, and visitors.
Proficient IT Skills with an understanding of troubleshooting technology related issues
Strong technical skills and familiarity with computer systems, hardware, software, and networking.
Ability to analyze complex problems and develop creative solutions.
Strong familiarity with Microsoft Office and Adobe software platforms.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Problem-solving mindset with attention to detail.
Commitment to the values and mission of iBRAIN and the desire to contribute to an inclusive and supportive learning environment.
Ability to work independently with appropriate supervision.
Demonstrated ability to take a leadership role in project coordination.
MUST HAVE A SENSE OF HUMOR

Benefits